If you have a product question before placing your order, please submit your question through our email form and include as many specifics as possible (i.e. your unit name and model number, when and where you purchased your vehicle, a description of the item you are inquiring about, etc.). Please note that the "comments" section while you are placing an order is not for questions about your parts or model, it is simply for instructions for UPS shipping and we can not change an order after you have placed it so please read the following carefully: To reduce our enormous call volume, we'll only be able to address pre-order questions through this online form, This means that ONLY questions asked BEFORE you place your order will be answered and corrected. Once you have placed an online order we are not able to change anything on the order because we are only able to charge a customers credit card that exact purchase total; nor can we answer any questions about your parts without canceling the order and you placing a new order which will add to your shipping time no mater which method you select. PLEASE make sure you know what you need before placing an order so that you get the right parts and so that we can ensure you get what you need and decrease any frustration on ordering the incorrect parts.  Thank you for your understanding. If you do not get a response within a timely manner or need more extensive information on how to order correct parts you can always call Carter Brothers at 1-800-523-5278 and speak with the parts department or technical support for help.

 

**** Also, note that if you send us an e-mail and your e-mail address blocks spam or unfamiliar e-mails we may not be able to send you a reply so to prevent this make sure that carterbro.com e-mail addresses are accepted to your e-mail account and that you check your spam box just incase it defaulted our reply to that area. Thank you.

 

If you have placed an order and have questions about it, please submit your question via the email form or call 888.978.7278 and leave a message including your Name, Telephone #, Order #, and the best time to reach you.  All telephone calls are handled through our messing system - your call will not be answered by a person .  This allows us to gather information on your account and then one of our customer service representatives will return your call with as much information as possible.

 

Thank you for shopping with us!

 

GoKart-ScooterStore.com

A Division of ARNCO

1871 US Hwy 231

Brundidge, AL  36010